What is the gap between your organization’s stated culture and its lived culture? Every year, organizations invest significant time and money in culture and organizational change initiatives—off-site retreats, employee surveys, focus groups, leadership coaching, consulting engagements, and more. At the end of the work, there may be new organizational values. Perhaps a refreshed mission and vision. Maybe even a new logo and a beautifully designed set of materials explaining wh

The question was inspired by my dad, who often said to me as I was growing up: There is Always Room for Improvement I learned to carry that mindset into everything I do—not as a belief that things are never good enough, but as a curiosity about what’s possible. What could be clearer? What could be simpler? What could help people work better together? Throughout my career, I’ve asked this question as a teacher, project manager, operations leader, recruiter, executive coach,